Returns & Exchanges

At Kauai Coffee, we take pride in the quality of our Hawaiian-grown beans and want you to be completely satisfied with your brew. If your order is damaged or does not meet your expectations, please contact us within 30 days of receipt for a replacement or refund.

Return Process

• 1.
  Contact Support

  Email our customer service team with your order number and a brief explanation of the issue regarding your coffee or merchandise.

• 2.
  Verification

  For quality control purposes, please provide photos of any damaged packaging or incorrect items received to help us improve our shipping process.

• 3.
  Return Authorization

  Once approved, we will provide you with a return authorization number and a prepaid shipping label if the return is due to our error.

• 4.
  Refund or Replacement

  After we receive your returned item, we will process your full refund to the original payment method or ship out your fresh replacement beans immediately.